Categories

Billing 6

Frequently Asked Billing Questions

cPanel 10

Frequently Asked cPanel questions

Email 37

Frequently Asked Email Questions

Miscellaneous 1

Miscellaneous Frequently Asked Questions

Parallels Power Panel 2

Frequently Asked Parallels Questions

Resellers 2

Frequently Asked Reseller Questions

RVSiteBuilder 1

Frequently Asked RVSiteBuilder Questions

Security 12

Frequently Asked Security Questions

Softaculous 5

Frequently Asked Softaculous Questions

VPS 2

Frequently Asked VPS Questions

Web Design 6

Frequently Asked Web Design Questions

Articles

 A word about security

We try to maintain the highest level of security you can find. Currently we have 8 layers of...

 Are there any countries you will not do business with?

Due to United States (US) sanctions and possible financial/criminal liabilities, we will not...

 Cloud Hosting or VPS Package Configurable Options

For those who wish to increase specific resources or activate additional features without...

 Do you have toll free support?

Yes. Call 866-931-0809.

 Email Configuration How-Tos

Microsoft® Outlook Microsoft® Outlook Express

 How do I access cPanel?

You can access your cPanel by going to http://yourdomain.com/cpanel. If your domain name has not...

 How do I access my Parallels Power Panel?

In a browser window, navigate to https://0.0.0.0:4643 (replace the "0" characters with your...

 How do I access my webmail?

In a browser window, navigate to http://www.yourdomain/webmail and login using your full email...

 How do I configure Microsoft Outlook Express to send & receive email?

Step-by-step instructions are available HERE as a PDF file.

 How do I configure Microsoft Outlook to send & receive email?

Step-by-step instructions are available HERE as a PDF file.

 How do I monitor who is accessing my website?

To see who is accessing your site in realtime, load up your favorite SSH client software (we use...

 How do I move my site from my old host to your servers?

Transferring your account to us can be an easy process with zero downtime if done properly. To do...

 I am getting fault warnings in the CPU and Concurrent Connection Usage area of cPanel

Faults are caused when your account exceeds the system resource limits set for your account....

 I am having a problem how do I get support?

Please log into your accout and open a support ticket. Please try to be as precise as possible...

 I can receive mail but not send

This usually means that the "my server requires authentication" box is not checked on the...

 I received a bounce message "Number of failed recipients exceeded. Come back in a few hours" while sending mail to clients hosted on your servers

If you send email to multiple addresses hosted on our servers and 5 or more addresses are bad,...

 I'm unable to send or receive mail

Depending on your mail program, if you have trouble logging in, substitute "+" for the "@" in...

 Incremental Account Backup

If you have configured this option as part of your Cloud Hosting Package, requests to restore...

 Should I use POP or IMAP to retrieve my email?

If you are only using one device to access your email, POP will work fine for you. If you are...

 Someone sending me email received a bounce message that links to spamcop or spamhaus

spamhaus.org and spamcop.net are Real-time Blackhole Lists (RBLs) that are owned and operated by...

 System Maintenance

All system maintenance, such as software/operating system updates and backups, are performed...

 Upgrade/Downgrade your Cloud Hosting or VPS Package

Login to your client area, go to "My Services" under the Services menu option, click the "View...

 What Exactly Am I Logging Into?

These are the four (4) areas of our cloud network that you could be logging into depending on the...

 What happens if I get banned?

What happens if I get banned The most common reason for getting banned is repeated login...

 What is LVE?

Lightweight Virtual Environment (LVE) is an internal component of CloudLinux that allows server...

 What is OWASP?

OWASP ModSecurity Core Rule Set (CRS) The OWASP ModSecurity CRS Project's goal is to provide an...

 What is Parallels Power Panel?

A powerful and easy-to-use web-based tool that IT administrators can use to assign to end users...

 What is RoundCube?

A web-based IMAP email client written in PHP. Roundcube's most prominent feature is the pervasive...

 What is SpamAssassin?

A mail filter to identify spam. It is an intelligent email filter which uses a diverse range of...

 What is SquirrelMail?

An Open Source project that provides both a web-based email application and an IMAP proxy server....

 What is the Background Process Killer?

The Background Process Killer is a server monitor that watches for certain programs running under...

 What is the path to PERL?

/usr/bin/perl

 What is the path to Sendmail?

/usr/sbin/sendmail   We do not use Sendmail per se, but Exim for our MTA (mail transfer agent)....

 Why can't I login to SSH using my cPanel username and password?

Due to the extreme risks of bruteforce login attacks on SSH, we do NOT allow login using the...

 Why do selectable versions of PHP support some extensions in some versions but not in others?

If some PHP extensions appear in your cPanel for some versions of PHP but not others, it is...

 Why do you give all accounts a dedicated IP address?

We have found using a single IP for all accounts caused issues when a client sending spam caused...